Shipping & Return Policy – Mira

Last Updated: [24/02/2025]

At Mira, we strive to provide a seamless shopping experience by ensuring fast and reliable shipping, along with a flexible return policy. Please read our shipping and return policies carefully before completing your purchase.

1. Shipping Policy

Shipping Areas

We ship across Egypt, ensuring delivery to all major cities and regions.

Order Processing Time

• Orders are processed within 1-2 business days after confirmation.
• Orders placed during public holidays or weekends will be processed on the next business day.

Delivery Time

• Cairo & Giza: 2 to 4 business days
• Other governorates: 3 to 7 business days
• Delivery times may vary depending on the customer’s location and shipping provider availability.

Shipping Fees

• Shipping fees are calculated at checkout based on the delivery location.
• Free shipping may be available for orders exceeding a certain amount (please check our promotional offers for details).

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment status.

2. Return & Exchange Policy

At Mira, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return or exchange the product under the following conditions:

Return & Exchange Conditions

• Products must be returned within 3 days of the delivery date.
• Items must be unused, unworn, and in their original condition with all tags and packaging intact.
• Discounted or promotional items cannot be returned unless there is a defect or an order error.
• Underwear and lingerie are not eligible for returns due to hygiene reasons.

How to Return or Exchange

1. Contact Us – Email us at support@1mira.com or call +201120508055 to request a return or exchange.
2. Approval – Our team will review your request and provide further instructions.
3. Reshipping the Product – Pack the item securely and send it via our authorized shipping provider.
4. Processing Refunds or Exchanges:
   • Refunds will be issued within 7-10 business days after receiving and inspecting the product.
   • The replacement item will be shipped once the exchange is approved.

Refund Method

• Refunds will be issued to the original payment method or as store credit, based on customer preference.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

3. Damaged or Incorrect Products

If you receive a damaged product or an incorrect order, please contact us within 48 hours of receiving the package and provide photos of the issue. We will arrange a replacement or a full refund at no additional cost.

Shipment Inspection Before Acceptance

Before the delivery representative leaves, please inspect your shipment carefully to ensure all items are in proper condition.

4. Contact Us

For any inquiries regarding shipping or returns, please reach out to us via:
📧 Email: support@1mira.com
📞 Phone: +201120508055
📍 Address: Cairo, Egypt

Thank you for choosing Mira – Elegance Your Way! 💖